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Open with clear Privacy Policy terms

Our Privacy Policy explains how your account details, device signals, cookies and Touch 'n Go, GrabPay, Boost dan FPX records are collected, used and kept when you open…

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bunus888 Open with clear Privacy Policy terms
PRIVACY HELP

Check privacy contact paths with us

Privacy requests should reach people who can check account records and reply with context. Use the path that fits your request, then include your registered mobile number or email so we can locate the right account. We may ask a few checks before releasing or changing data, because privacy help should not expose your wallet or chat history to another person.

Team online

Live Chat Desk

Use chat when you are signed in and need quick help with cookie choices, account access records or a correction request. We keep the transcript linked to your account so later privacy follow-up has a clear trail.

Email Privacy Desk

Send email when your request needs attachments, a longer explanation or a written reply. Include the account email, approximate transaction date and the data topic you want us to check.

Account Security Team

Contact this team if your phone was lost, your email changed or you see account access you do not recognise. We can restrict changes while we verify the request and protect privacy records.

ACCOUNT CARE

Browse privacy handling inside bunus888

Your policy rights are practical only when the handling is precise. We separate account identity, wallet records, device data and cookie logs so each request can be checked without opening unrelated files.

Data collection

We ask for details that let us create and run your account, such as mobile number, email, login records and wallet references. Extra documents are requested only when account checks or applicable duties need them.

Cookie control

Cookies help keep you signed in, remember language choices and show whether a session is acting normally. You can clear cookies in your browser, although doing so may make us ask you to sign in again.

Device signals

We record device type, IP address, browser details and session timing to spot unusual account use. These signals are read with wallet and login events only when security checks or privacy requests need context.

Wallet records

Touch 'n Go, GrabPay, Boost dan FPX references are stored to match deposits, withdrawals and reversals with your account. We do not receive your full banking password or unrelated wallet balance from those channels.

Retention schedule

Account and wallet records are kept while needed for service operation, dispute handling, legal duties and fraud checks. Older records may be masked, archived or removed when those reasons no longer apply.

Change requests

Ask us to correct account details, update contact data or explain a record we hold. We verify identity first, then tell you what can be changed, restricted, supplied or kept under applicable law.

Explore your Privacy Policy questions

These answers focus only on privacy practice for your account, wallet and support records. They do not replace the full policy text, but they explain how we usually handle common requests. If your question involves eligibility, location or account access, the answer depends on local law and is available where local law permits.

It covers data you give us, data created when you use your account, wallet references, support messages, cookie records and device signals. It also covers verification files when we need them for account or payment checks.

We use these records to match wallet activity with your account, trace failed or reversed transactions, and answer payment-related privacy requests. We do not use them to sell your personal data to unrelated parties.

Yes. You can clear or block cookies through your browser settings. Some cookies support sign-in, language choice and security checks, so removing them may require extra login steps during your next session.

Contact live chat or email support with your registered email or mobile number and the detail that needs correction. We verify your identity, check the record, then update it where the request is valid.

Retention depends on the data type and why it is needed. Account, wallet and support records may be kept for service operation, dispute handling, security checks and legal duties before masking or removal.

Only staff or service providers who need the record for support, security, payment matching or legal handling may access it. Access is limited by role, and request activity may be logged for accountability.

We check whether any wallet, dispute, legal or security reason requires us to keep parts of the record. Data that is no longer needed may be removed, masked or restricted under applicable law.

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